Shipping policy

Processing Time

Orders are processed within 3 business days after payment confirmation. During high-demand periods (such as releases or pre-orders), this timeframe may be extended, and customers will be notified via email.

Shipping Methods

We ship to the European Union, Latin America, and other regions upon request. All orders are dispatched via trusted carriers with tracking options.

Estimated Delivery Times

  • Portugal: 2 to 5 business days

  • European Union: 5 to 10 business days

  • Latin America: 10 to 25 business days (depending on country and customs)

Duties and Taxes

Any customs duties or import taxes are the responsibility of the customer. We recommend checking local regulations before completing your purchase.

Delays and Liability

We are not liable for delays caused by external factors such as strikes, customs clearance, or weather conditions. In case of loss, we will assist in resolving the issue with the carrier.

Incorrect Address

Orders with incorrect or incomplete addresses may be returned to sender. In such cases, reshipping will require payment of a new shipping fee.